National Telecommunications Commission
BIR Road, East Triangle, Diliman, Quezon City
Metro Manila, Philippines
As a co-convenor of TXTPower, a consumer advocacy group formed in 2001, to safeguard and assert consumer rights and welfare vis-a-vis the telecommunications companies, we wish to inform the Commission of mounting complaints from subscribers of SmartBro, formerly known as
SmartWifi, the wireless broadband service of Smart Communications.
Since the start of commercial operations of SmartWifi and even after its subsequent repackaging as SmartBro, this service has generally been perceived by its customers as substandard, unreliable and untruthful in its marketing pitches. Read the rest of this entry »