Consumer group TXTPower today urged the National Telecommunications Commission to order a moratorium on new subscriptions to SmartBro/SmartWifi broadband internet service of Smart Communications, “pending the satisfactory delivery and fulfillment of promised services to existing subscribers”.

TXTPower convenor Tonyo Cruz said that “Smart should be stopped from accepting new SmartBro subscription applications until they are able to solve the connection problems, customer service and other concerns of its existing subscribers. The service has been described in many internet forums as below-par, unreliable and slower than promised.” Continue reading

National Telecommunications Commission
BIR Road, East Triangle, Diliman, Quezon City
Metro Manila, Philippines

Dear Sirs/Mesdames:

As a co-convenor of TXTPower, a consumer advocacy group formed in 2001, to safeguard and assert consumer rights and welfare vis-a-vis the telecommunications companies, we wish to inform the Commission of mounting complaints from subscribers of SmartBro, formerly known as
SmartWifi, the wireless broadband service of Smart Communications.

Since the start of commercial operations of SmartWifi and even after its subsequent repackaging as SmartBro, this service has generally been perceived by its customers as substandard, unreliable and untruthful in its marketing pitches. Continue reading